Bloom Again is a private self-help and journaling app for people recovering from emotionally abusive or controlling relationships. If something is not working, or you have a question about your account or your data, we would like to hear about it.
Email support@bloomagain.app. We aim to reply within two working days.
It helps if you can tell us your device and iOS version, and what you were doing when the problem happened. Please do not include anything from your journal or incident log in an email — we cannot read your entries, and you should not have to share them to get help.
Sign in with the same email and password and everything comes back. If you started with Continue privately and never added an email, the account existed only on the old device and cannot be recovered — not by us either. If you are still on that device, open Profile → Secure your account and add an email now.
Your entries are encrypted with a key that, by default, is stored only on your phone. Adding a passphrase wraps that same key so another device can open them, and gives you a one-time recovery code. Settings → Encryption.
Subscriptions are billed by Apple. Open the Settings app → tap your name → Subscriptions, or use Profile → Manage Subscription in the app. Cancelling stops the next renewal; the current period runs to its end.
Profile → App Settings → Delete account. This permanently erases your entries, and cannot be undone.
Bloom Again is a documentation and self-support tool. It is not therapy, not medical or legal advice, and not an emergency service, and it never contacts anyone on your behalf. If you are in immediate danger, contact your local emergency number.